FAQs
What is your shipping policy?
As Hayati is a small, new business shipping from home, please allow a few days to process your order. Expect an email within 2-3 days to let you know your order is on the way!
Orders are generally shipped within 2-4 days using USPS Ground Advantage and Priority Mail.
Who drew your Arabic calligraphy?
The amazing Ibrahim Abu Touq. Support his work on Instagram :)
Can I edit my order?
Shoot us an email at hello@hayatigoods.com and as long as the shipping label hasn’t been printed, we’ll change it! If the order has already shipped, we unfortunately cannot change the order.
What is your return policy?
We want you to have the best experience with Hayati. If your order arrives damaged due to shipping issues, please email us at hello@hayatigoods.com within 14 days of receiving your order. Be sure to include a photo of the issue - super helpful for reporting.
However, because of food safety and hygiene standards, we cannot accept returns or issue refunds for opened products, or if you decide the product isn’t to your taste. We appreciate your understanding and thank you for giving us a try.
Do you ship internationally?
At this time, we do not ship internationally, but have big plans to go global in the future.
What's the best way to store za'atar?
Za’atar is best stored in an airtight container in a dark, dry place. Avoid direct sunlight. Basically, keep her in her tin box :)
Is your za'atar gluten-free?
Our za’atar recipe does not contain wheat, but it is processed in a facility that handles wheat and may contain trace amounts of wheat. If you have a severe allergy to wheat, we recommend avoiding the za’atar.
Why is there a Prop 65 warning on the za'atar?
Prop 65 is a California law that requires businesses to warn consumers about potential exposure to over 900 chemicals, including lead, even when present in trace amounts. Prop 65 limits for lead are significantly stricter than federal and international food safety standards—sometimes by a factor of 1,000. Because plants absorb minerals from the soil as they grow, herbs and spices, like many other foods (chocolate, leafy greens, seafood), may naturally contain trace levels of heavy metals.
Our za’atar is tested to meet or exceed FDA and international safety standards, and the presence of naturally occurring trace elements does not mean the product is unsafe. However, since Prop 65 applies only to California, we are required to include this warning:
⚠ WARNING: Consuming this product can expose you to lead, which is known to the State of California to cause birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov/food.
Is your product evaluated by the FDA?
Our za’atar is made with high-quality ingredients and meets FDA food safety regulations, just like any other packaged food. However, the FDA doesn’t review individual products unless they make specific health claims.
Disclaimer: These products are not intended to diagnose, treat, cure, or prevent any disease. We assume no liability for any inaccuracies or misstatements.
How long does za’atar last? What does the best by date mean?
You will experience the best of the za'atar within two years of us mixing it. You will see that date on the bottom of the tin. That's not to say that the spice goes bad after two years, it's just best within the two year range!
Can I recycle my tin?
Please ! Reduce, reuse, recycle. Aluminum is the #1 most recycled material in the world. We chose tin because:
- It can be recycled infinitely without losing its properties,
- It can be reused in your home for other goodies,
- It extends the shelf life of the spice, and
- Of Yasmine’s connection to drinking loose leaf tea her whole life from tin boxes.
We’d love to see how you use the tin box after you’ve finished the za’atar – send us photos to our email hello@hayatigoods.com or tag us on Instagram.
Will you offer bulk or refill bags in the future?
That’s the goal :)
Can I work with you?
Thank you for the love <3 At this time, we aren’t hiring, but shoot us an email at hello@hayatigoods.com with your resume, skillset, and desired role and we’ll have it on record.
Do you have an affiliate program?
We're on a mission to celebrate the beauty of the Arab world through food, and we're always looking for like-minded partners who want to help make that a reality.
If you are interested in working with us and have an established community, we’d love to partner with you. To learn more and apply for our affiliate program please send us an email at hello@hayatigoods.com with the Subject Line “Affiliate.”
Do you sell wholesale?
Not yet, but that's the goal! Shoot us an email at hello@hayatigoods.com and we’ll get back to you.
Press and media?
For all press inquiries please reach out to hello@hayatigoods.com with subject line "Press."
Feedback & suggestion box?
We literally LOVE feedback. Please share in this feedback form!